Escalation Workflow Automation

• EpiPilot automates the escalation process based on detected events, ensuring that alerts are automatically directed to the right resource at the right time.

Real-Time Monitoring and Continuous Tracking

• The platform provides full visibility in real-time of the status of every event, enabling efficient management without operational interruptions or delays.

Multichannel Communication with Intelligent Bots

• Through bots that use natural language, EpiPilot notifies assigned resources via phone calls, SMS, and emails. If a resource cannot be contacted, the process continues automatically, maintaining an uninterrupted workflow.

Seamless Integration with Existing Systems

• EpiPilot integrates effortlessly with your event detection, monitoring, and ticketing systems via its REST API, ensuring a smooth and fast setup.

Automatic Documentation and Reporting

• Every interaction is automatically logged, providing complete traceability of actions taken on each event. Additionally, EpiPilot generates automated progress reports, enabling supervisors to monitor SLA compliance and performance in real time.