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Features

Key Features

EpiPilot is designed to optimize the way organizations handle events, offering a comprehensive, automated solution that enhances operational efficiency and ensures business continuity. Explore the powerful features that make EpiPilot the ideal platform for your business.

Automated Escalation Management

EpiPilot’s automated escalation workflows ensure that events are addressed swiftly and accurately.

Automatically assign tasks to the right resources based on priority.

Reduce human error and delays with pre-configured escalation rules.

Keep your team focused on solving the issue, not managing processes.

Real-Time Monitoring & Tracking

With real-time monitoring, EpiPilot gives you full visibility over every event, from initiation to resolution.

Track the progress of each event in real time.

Ensure timely responses and SLA compliance through continuous monitoring.

Get instant updates and stay informed of all ongoing events.

Multichannel Communication

EpiPilot ensures seamless communication with stakeholders and teams through multichannel notifications.

Notify assigned resources through phone calls, SMS, emails, and interactive voice messages.

Maintain continuous communication to avoid any event falling through the cracks.

Provide your team with a reliable communication channel, wherever they are.

Seamless Integration with Your Systems

Connect your existing systems with EpiPilot using its powerful REST API for seamless integration.

Connect your monitoring, alerting, and ticketing systems with EpiPilot to automate your workflows.

Send event data from your systems directly to EpiPilot and trigger escalations instantly.

No need for complicated system overhauls or additional infrastructure.

Customizable Escalation Paths

Every business has unique operational needs. EpiPilot allows you to customize escalation workflows to meet those needs.

Define the escalation steps for each event type.

Set up multiple escalation levels for events.

Adapt workflows based on priorities, ensuring the right resources are notified at the right time.

Automated Documentation & Reporting

EpiPilot ensures that every interaction is automatically documented, providing full traceability and valuable insights.

Log every action taken during an event, including notifications and resolutions.

Generate automated progress reports for supervisors to track the event lifecycle.

Use data for future audits and performance analysis to optimize your processes.

Global Reach and Scalability

EpiPilot is built to scale with your business, supporting global operations across multiple locations and languages.

Handle events anywhere, anytime with 24/7 availability.

Offer multilingual support for teams across different regions.

Scale seamlessly as your business grows, adapting to your operational needs.

Flexible Subscription Model

EpiPilot offers a flexible subscription model that aligns with your business requirements.

Choose between monthly or annual plans based on your business size and needs.

No hidden licensing fees, ensuring transparent costs.

Easily upgrade or downgrade your subscription as your needs evolve.

User-Friendly Interface

EpiPilot’s intuitive user interface makes it easy to configure and manage your event workflows.

Simple setup with a user-friendly dashboard for managing and tracking events.

Quickly access reports, event data, and communication history from one central hub.

Designed for teams of all sizes, with minimal training required.

Support and Assistance

Our dedicated support team is available around the clock to assist you with any questions or issues.

Access customer support for troubleshooting and guidance.

Get quick resolutions and minimize downtime with professional assistance.

Benefit from ongoing platform updates and improvements, ensuring optimal performance.

EpiPilot