Last updated January 01, 2025
Privacy Policy for EpiPilot
Welcome to EpiPilot, an AI-powered platform designed to enhance the management of emergencies, events, and errors within your organization. By accessing or using the EpiPilot platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree with these Terms and Conditions, you must not use the platform.
1. Privacy and Data Protection Policy
At Epipilot, we value and respect the privacy of our clients and users. We are committed to protecting the personal and business data we collect, process, and store. We comply with international and local data protection regulations, ensuring ethical and secure data handling.
Scope of the Policy
Data collected: We only collect the data necessary to provide our event management services, such as contact information, event details, and user preferences.
Use of information: Data is used solely for the proper functioning and improvement of the platform. We do not sell or share information with third parties without the client’s explicit consent, except when required by law.
Data security: We implement advanced security measures to protect information from unauthorized access and cyberattacks. Our team continuously monitors the platform to identify and mitigate security risks.
User rights: Users have the right to access, modify, or delete their data at any time, as well as to request information on how their data is used.
2. Acceptable Use Policy
To ensure a safe and efficient environment, Epipilot has established an acceptable use policy that all users must follow. This set of guidelines helps maintain the integrity of our platform and provides a high-quality service for all our clients.
Usage Terms
Purpose: The Epipilot platform must be used exclusively for event management and legitimate business activities.
Prohibited behavior: Epipilot may not be used for illegal activities, to send unsolicited emails (spam), or for any action that could negatively affect other users.
Platform integrity: Any attempt to access restricted areas of the platform or resell or sublicense our service without authorization is prohibited.
3. Security and Confidentiality Policy
The security of our platform is a top priority at Epipilot. We strive to provide a secure environment that protects our clients’ data against internal and external threats.
Security Measures
Infrastructure security: We implement data encryption, firewalls, multi-factor authentication, and intrusion detection systems to protect information at every level.
Access controls: Only authorized Epipilot personnel have access to critical information, and access is subject to periodic audits to ensure compliance with security policies.
Backups: We perform regular backups to prevent data loss in case of any contingency.
event response: We have a specialized cybersecurity team to manage any security event quickly and effectively.
4. Support and Availability Policy
At Epipilot, we are committed to providing accessible support and a highly available platform, designed to operate 24/7.
Support Conditions
24/7 Support: Our customer support team is available around the clock to resolve any issues or queries.
Support levels: We offer different support levels tailored to each client's needs, ensuring fast response times and effective solutions.
Availability guarantee: Epipilot guarantees a platform availability level of over 99.9%, except in cases of scheduled maintenance or unforeseen events.
5. Pricing and Cost Policy
Epipilot guarantees transparency in its pricing policy. There are no hidden charges or unexpected increases; service costs are clear and based on the functionalities and resources contracted.
Pricing Structure
Clear and defined prices: Each Epipilot plan is detailed with its respective features and costs, ensuring that the client knows exactly what they are paying for.
No hidden costs: Epipilot commits to not applying any additional charges not disclosed at the time of contract signing.
Periodic rate review: Any price adjustments will be communicated in advance, respecting the terms of current contracts.
6. Update and Maintenance Policy
Epipilot constantly improves and updates its features to deliver the best service. Updates include performance improvements, new functionalities, and security patches that strengthen the platform.
Maintenance Conditions
Scheduled updates: Updates and maintenance are carried out during announced hours to minimize service impact.
No unscheduled interruptions: We strive to avoid interruptions and minimize any service impact.
Update communication: We notify users in advance of any significant platform changes, as well as potential improvements that may benefit them.
7. Integration and API Usage Policy
Epipilot provides a REST API that allows clients to integrate the platform with other systems and customize their workflows. This policy establishes the terms of use for the Epipilot API and integrations.
API Usage Terms
Secure access: The API is protected, and access is granted to authorized clients through secure authentication.
Client responsibility: Clients are responsible for the proper implementation and monitoring of their integrations.
Fair use policy: Although the API offers flexible access, Epipilot may limit access if excessive usage is detected or if it impacts service performance.
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