ESAI-driven Event Management Solution
EpiPilot adapts to your unique operational needs, delivering personalized workflows and seamless coordination to handle critical events with precision and efficiency.
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EpiPilot adapts to your unique operational needs, delivering personalized workflows and seamless coordination to handle critical events with precision and efficiency.
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EpiPilot is an advanced platform that automates event management using Voice Bots, ensuring that each event impacting your operations is handled quickly, accurately, and efficiently. With automated workflows and real-time communication, EpiPilot manages event notifications and escalations, enabling your team to address issues quickly, without interruptions.
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EpiPilot simplifies the process of managing events by automating escalation workflows and communication. With an intuitive setup and seamless integration, EpiPilot helps you respond faster, ensure minimal downtime, and keep operations running smoothly.
Through the EpiPilot dashboard, you can easily configure resources, escalation groups, SLAs, and applications. This intuitive platform allows you to set up and customize how events should be managed, defining processes, priorities, and who should be notified when an event occurs.
EpiPilot’s REST API enables seamless communication between your existing systems and EpiPilot . event data, alerts, and ticketing information are automatically transmitted to the EpiPilot Engine, which triggers the pre-configured escalation processes and keeps everything in sync.
Once an event is received, EpiPilot’s Communication Engine uses intelligent bots to notify the assigned resources. These bots communicate using natural language through phone calls, emails, and SMS, ensuring a simple and effective way for your team to be alerted and respond.
Every interaction is logged automatically, and once an event is resolved, the resource can leave a voice message detailing the resolution. This is recorded, transcribed, and stored in EpiPilot’s repository. Supervisors receive daily progress reports automatically, providing full visibility into the status of each event and its resolution.
EpiPilot automates escalation workflows, ensuring events are addressed quickly and accurately, reducing manual effort and improving resolution times.
EpiPilot integrates effortlessly with your existing systems, such as detection, monitoring, and ticketing tools, ensuring smooth data flow and operational efficiency.
Keep all stakeholders informed in real time with automated notifications through phone calls, SMS, emails, and interactive voice messages, ensuring continuous communication.
EpiPilot logs every interaction automatically, creating a complete audit trail and making future analysis and optimizations easier.
EpiPilot simplifies event management by automating workflows, enhancing team efficiency, and ensuring quick responses, all while keeping operations running smoothly.
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Automated event Optimization
Seamless Integration with Your Existing Systems
Multichannel Communication for Greater Efficiency
Global Support and Unlimited Scalability
By choosing EpiPilot, you get a platform that optimizes event management, ensuring speed, efficiency, and continuity across all your operations.
Provide your team with the tools to resolve critical events quickly and accurately, with minimal effort.
EpiPilot automates critical event management, handling escalations, notifications, and follow-ups through a centralized platform..
Once EpiPilot receives an event, it activates the escalation process and notifies the assigned resources for resolution.
Yes, EpiPilot allows you to customize escalation paths based on your organization's needs.
Yes, EpiPilot provides a REST API that allows integration with your existing monitoring and detection systems.
EpiPilot uses phone calls, voice messages, SMS, and emails to keep resources and supervisors informed.