Support Center

At EpiPilot, we are committed to delivering exceptional support experiences that ensure your operations remain uninterrupted and efficient. Whether you're onboarding, configuring your environment, or managing escalations, our team is here to assist you every step of the way.

How We Support You
Product setup and configuration
Integration and REST API guidance
Incident response and resolution
SLA tracking and reporting support
Continuous optimization and best practices

Support Channels
Email Support: epipilot.support@dataworks.info
Phone Support:
US: +1 (787) 641-7636 / +1 (787) 803-9464 / +1 (833) 518-9441
Dominican Republic: +1 (829) 956-5660
Mexico: +52 (55) 9156 9451

WebCall Services: Accessible via
Public Portal: https://portal.epipilot.com/EN/contact.html
Private Portal: https://dashboard.epipilot.com/

Availability
Business Hours:
Monday to Friday, 8:30 AM – 5:30 PM (Atlantic Standard Time, UTC-4)
Standard Response Time:
Within 1 business day

Need More?
If your organization requires enhanced service levels, dedicated account management, or extended support coverage, we offer Premium Support Plans tailored to your needs. Contact us to learn more.